Privacy policy

1. Our commitment to confidentiality

The confidentiality and protection of your personal information* are fundamental aspects of our business relationship with you. This Policy describes our current information management practices and confirms our commitment to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the laws of Quebec in force in order to meet your specific needs and expectations as a customer.

*Personal information is any information that concerns a natural person and that allows, directly or indirectly, to identify that person.

2. Application of the privacy policy

The Privacy Policy provides users of our website (www.medyx.com), mobile application, and services provided by MEDYX with information about how MEDYX collects, uses, and discloses personal information. By using our services, you expressly consent to our collection, use, disclosure, and retention of information collected about you as described in this Policy.

3. Limitation of the application of the privacy policy

Our site may contain hyperlinks to sites operated by third parties. MEDYX is not responsible for the privacy practices or policies of these websites, and this policy does not apply to these websites.

4. Information collected

Non-confidential information

Our website is designed to automatically collect information that identifies site visitors, the device and operating system used, and the IP address using cookies. The technical information collected is used exclusively for internal purposes by our technical support staff. Our website and mobile application collect certain information about visits made and requests requested. For example, we compile statistics on the frequency and number of visits to our website and its individual pages. These cumulative statistics are used internally to improve our website, to develop products or services, and for marketing purposes in general. These statistics may also be sent to advertisers or third parties, but do not include any personal information and cannot be used to collect this type of information.

Personal information

MEDYX will collect and use other personal information when:

• you sign up for our services;
• you subscribe to a product newsletter, ask to be added to our mailing lists to receive information about our products and services;
• you register for a training session or notify us of a change of address;
• you fill out a form;
• you are participating in a drawing or other promotion;
• you submit your opinion as part of an online survey;
• you use our services and applications in general.

In each of the above cases, we normally ask you to provide your name, email address, telephone number, practice information, product preference information, and other similar personal information required to subscribe or sign up for services or offers. Occasionally, we will ask you to provide additional information in order to allow us to provide you with access to and use certain information, materials, and services. In the case of product newsletters or direct or electronic mailing lists, you will be able to cancel your subscription at any time.In addition, we collect “personal health information”, defined as information about an individual's diagnoses, treatments, or care when you use our billing services.We keep personal information for as long as necessary based on the reasons we originally collected it or in accordance with the reasons we originally collected it or in accordance with to the requirements of the law. The length of time that personal information is retained varies depending on the products or services you have purchased and the nature of the personal information.

5. How MEDYX Obtains Your Consent

MEDYX obtains your consent to the collection, use, and disclosure of personal information in order to provide you with products and services when you provide personal information for these purposes. We generally assume that you have given your consent implicitly as soon as you use certain products or services. This is especially the case when you use one or the other of our websites and/or applications. However, we only collect personal information about you with your consent. Depending on the situation and the more or less sensitive nature of the information communicated, you have several ways to give us your consent.

Intelligence Gathering

When you actively consent to the collection of personal information, we consider your consent to be explicit. It is always you who decides to provide us with your personal information. However, your decision not to provide the personal information we request may limit the services we are able to offer you and make it more difficult for us to advise you. If we are unable to respond to your request based on the information you have provided to us, we may ask you for additional information in order to determine other ways to help you. Your refusal to provide us with certain information may prevent us from fulfilling our commitments to you and, in some cases, from providing you with a product or service.

Password Management

In addition, we ask you to provide information when you log in from our website, where we will ask you to provide us with your MEDYX identification and password that is required to access certain information, materials, or services. It is your responsibility to protect its confidentiality. If you allow someone else to access our Website using your username and password, we will assume that you are the person who has access to our Website and you will be responsible for any actions taken on your behalf. By using our Website, you accept responsibility for any activity conducted on your behalf. You release MEDYX from all liability for the actions taken by a third party to whom you have granted permission to access our Website.

Affixing signatures

When you complete and sign a form, you authorize us to act on your behalf or to collect personal information, in particular with the RAMQ.

Deactivating cookie files

You can refuse or disable cookies, if your browser allows you to do so. To do so, consult your browser's configuration options. However, in such a case, you may have difficulty navigating our sites or using certain features of our sites.

Unsubscribe option

We apply an unsubscribe standard for communications with you about our products and services and other products or services that may be of interest to you, in accordance with Canada's Anti-Spam Legislation (CASL). If you do not wish to receive these mailings, please contact us by email at info@medyx.com. Additionally, you can check “Unsubscribe” in each of our email communications with you. Please note that it may take up to 10 business days for your request to be processed and applied. If you decide to stop receiving certain communications, MEDYX must nevertheless continue to communicate with you in order to provide you with the products and services you have requested from us. You can also cancel your subscription to our services at any time at 31 days or more notice.

Withdrawing your consent

You can withdraw your consent to our privacy policy as well as those of our partners by contacting us via email at info@medyx.com. We will do what is necessary to meet your expectations as soon as possible depending on the context. Please note that withdrawing your consent involves loss of access to all our services. For MEDYX subscribers, it will no longer be possible to access the platform without your consent.

6. Use of personal information

MEDYX only uses your personal information for very specific purposes. Personal information transmitted when you use our application, such as your name, postal code, postal code, email address, or telephone number, will be kept confidential and used to facilitate your customer relationships with MEDYX and to inform you of special offers, updates, or new products and services from MEDYX or third party offers that are considered interesting..

In certain portions of our website and application, you are invited to provide information that will allow us, among other things, to:

• to verify if you are eligible to access and use certain information, materials and services offered through our website or application;
• improve the usability of our site;
• help you with technical or customer service questions or problems;
• follow up after your visit;
• support your customer relationships with MEDYX.

MEDYX may combine personal information collected by its website or application with data provided by third parties in order to offer you products and services that it believes should be of interest to you. If MEDYX obtains information from third parties other than public sources, it asks these third parties to confirm that they have your consent to disclose your information for use by MEDYX. In some cases, we may be required to transmit your personal information to third parties for other reasons, for example in the case of a dissolution requiring the sale of part or all of the business or its assets (including our list of customers containing your personal information), or if the disclosure of the information is authorized or required by law (for example, in the case of legal or judicial proceedings). government surveys). Only authorized persons are authorized to access information out of necessity in their daily tasks. Different roles and statuses are assigned to everyone to contribute to the protection of personal information.

7. How to protect your personal information

Technical, physical and administrative means are in place to ensure the protection of your information. Here are a few examples:

We will use technical protection mechanisms such as data encryption systems (256 bits or better) using SSL (Secure Socket Layer), network monitoring software, and firewalls to ensure that your personal information is protected from unauthorized access, disclosure, and inappropriate modification or misuse.

Other protection devices we use include that access to our servers is also protected, that an automatic computer backup is carried out every 24 hours and that we have a redundancy system.

Administratively, the Privacy Policy is an integral part of our Code of Conduct and Employment Contract. Each employee is required to sign an employment contract or a form in which he acknowledges having read the Code of Conduct and undertakes to respect it. Employees are strictly prohibited from accessing or disclosing customer personal information without prior authorization. All employees are expected to maintain the confidentiality of customer personal information at all times and any violation of this rule exposes the offender to disciplinary measures up to and including dismissal.

In addition, when we enter into an agreement with a service provider, only the information necessary to fulfill their mandate is provided to them. In all agreements, we ensure that the external provider provides confidentiality assurance and has put in place measures to protect your personal information with sufficient security measures taking into account its sensitivity.

8. Access, management and complaint concerning your personal information

You have the right to consult and verify at your leisure all the information that we maintain about you. If you want to access and make changes to the information you provided to us in connection with your online account, log in to your account to review and correct the information you provided.

You can also contact us at any time at info@medyx.com in the following cases:

• you need help accessing other information to correct it,
• you think that your personal information has been handled improperly
• you want to obtain the withdrawal or a copy of your data through the right to be forgotten and data portability.

We will do what is necessary to answer your requests and questions.

9. Modification of this policy

MEDYX reserves the right to change this policy at any time and at its sole discretion. Such modification will take effect as soon as it is published on our Website, without further formality. It is your responsibility to review this policy and its changes on a regular basis.

10. Contact our Privacy Officer

For any questions or information about this policy or the treatment of your personal information, please refer to our data protection officer who can be reached by email at the following address: info@medyx.com.